In-N-Out aims to improve drive-thru experience with remodel
California Baptist University students are facing disappointment over the fact their late-night burger runs are farther than a two-minute car ride away since the beginning of the four-month long closure of the Indiana Avenue In-N-Out location.
Although closing the branch elicits disappointment from customers and staff members alike, they say renovations to the location should be worth the wait. The improvements will include additional grills, boards, wider drive-thru lanes and extra room for the walk-up window.
Although it will improve the store and create more efficiency for the drive-thru location, many will miss the convenience of the short drive to the popular California burger chain in the meantime.
Christian Brady, senior health science major and resident adviser, is a regular customer of the Indiana Avenue In-N-Out who visited the location a few times a month, often bringing his residents along to satisfy their late-night cravings.
“I like its originality and how simple it is,” Brady said. “The quality of the food and how it has stayed original, true to its form and hasn’t changed, is refreshing. I am disappointed (about the closure) but there’s other In-N-Outs — like the one on Van Buren — so it’s not the end of the world, but it’s a bummer. They’re redoing it for the best.”
Kendall Morris, junior communication studies major, and Noah McCarthy, junior psychology major, are employees of the In-N-Out location. After the closure, Morris was transferred to another location to work until the remodel is complete, and McCarthy has chosen to take this time off.
“This remodel is affecting my co-workers and me because we are all having to work at different stores in the area,” Morris said. “Because the stores we are going to are already fully staffed, we are not getting as many hours as we would get at our home store. However, I am very thankful because we still all have jobs.”
Even though the beginning of the semester caught students off guard with the abrupt closure, McCarthy is looking ahead to the end of the semester when the location reopens during the most-needed time of the school year.
“A lot of the customers coming to our In-N-Out are CBU students,” McCarthy said. “Students may have to drive a little bit further to another In-N-Out, but before you know it, the store will be open again right before the craziness of finals.”
Until In-N-Out’s return to Indiana Avenue, students will have to patiently wait.